Pinch A Penny Reviews

Excellent product knowledge: At the Store on Wickham in Melbourne the worker knew exactly what part I needed for my pool cleaner - I was so happy.

called for spare part, price quoted was 115 % higher than other online suppliers with free shipping had a cavalier attitude, I don't mind paying a little higher,
will go to them ONLY as LAST resort

Last 04/15/2020 I bought a Zodiac MX8 Elite vacuum cleaner for $ 560 at Pinch A Penny. The vacuum worked good until last week that it suddenly stopped working. The pool filter was replaced to make sure everything was fine, later the straps on the MX8 wheels that were worn were replaced and still it wasnt working, so finally concluded that the vacuum cleaner was presenting a technical failure of the internal parts (Annex photos). By going to a representative and a store manager on 04/13/2021 Pinch A Penny the store located 14615 Sw 104 St, Miami, FL, zip 33186. (It should be noted 2 days before the end of my warranty period). The store representative refused to cover my warranty, claiming it was the fault of the pool plaster, the water chemicals, the pool conditions, then saying that the warranty doesn`t cover internal parts that damaged on their own, in short a number of excuses and excuses for not covering my warranty. When I consider that the store's protocol should have been that the store received my pool vacuum cleaner to make an inspection to assess the damage and give me a receipt to process my warranty with the manufacturing company. Finally after arguing with the store manager and refusing to cover my warranty and even refusing to give me a receipt that I could demonstrate that on 04/13/2021 I am claiming my warranty, during my regulatory period of time and with a totally justified reason (which I was later able to corroborate by calling a representative of Fluidra, which is the equipment's manufacturing company) The manager from Pinch to Penny the only solution he gave me was to replace the central piece and pay for it from my pocket a total of $ 42.79 (attached photo and receipt). When I arrived home, yes! the pool vaccum cleaner was working better, but it moved slower than normal, which raises doubts if there is possibly more internal damage that should have been diagnosed after a more thorough inspection and also should have been covered by the guarantee according to the Fluidra representative informed me.
Therefore, I express my dissatisfaction with the representatives of the Pinch A Penny store since they did not want to assume my guarantee and I call on the Big manager of the franchise to take the pertinent measures to guarantee the quality and satisfaction of the customer service.

I have had a few service issues with Pinch A Penny over the past week. First when I called to make an appt they were supposed to call me back with times and days to schedule. They did not, they just scheduled a day on their own and did not tell me until I called to check. They also told me my service would be 45 bucks and today they tell me that it is more like 100. AND when they came to do the service - scheduled for 10-11AM, they came late at 1230 and did not call to inform me. I work from home and have meetings all day, this was not helpful. Then once they finished the work they just drove off. Did not tell me the item is working or that they were finished. And now the gal from the office today was extremely rude. I will NEVER use their services again or shop there again.

We have used Pinch a Penny for over 10 years. The office called and requested payment yesterday so my husband decided to stop by the main office office to pay our monthly bill which was 15 days late which truly rarely ever happens. The owner was there and when my husband ask to speak to the owner. She took the check and was quite rude preceding for some unknown reason to tell my husband to take our business elsewhere. He was confused but she was very rude that we are now looking for another pool company. She obviously does not care about the pool home service business? We paid until the end of the month but we really need to move on.

I worked as a pool guy (subcontractor) for 6 months at 4902 S Kirkman Rd, when I decided to leave to work at another company, the franchisee, Mr Janak, did not pay me my last week of work in the amount of $ 630.00 as I was already working in another place I asked my wife to go to the store and ask when I would receive my last week of work, he humiliated my wife by calling her several names that I cannot write here, Mr Janak is a very bad person, with a horrible character, I’m leaving it here because if you want your pool to be cleaned by this store # 92 I don’t recommend it at all, the franchisee of this store is a liar and unresponsible, I had to borrow money from friends to honor my commitments because I did not receive what was rightfully mine from Mr Janak

In February 2017 I purchased a Pentair Mater Temp 250,000 BTU heater from Pinch-A-Penney at 11161 East SR 70 in Lakewood Ranch, FL. It seemed to work well until March 2019. After five service calls under warranty we thought the problem was fixed.

We returned from Wisconsin in November 2020 (left early in spring due to Covid) and realized the problem was still there. However, now the heater is out of warranty. Pinch-A-Penney charged me $312.00 for the repair which included a part that was replaced on a previous service call exactly one year earlier. Adding insult to injury they refused next day service as they said there are other people with service calls ahead of me. My grandchildren were in town for only a few days for the Thanksgiving holiday. They spend all day in the pool, however, no heater-no pool. I called for service on Nov. 28th. They didn't get here until Dec. 2nd.

I would not recommend making any major pool purchases at Pinch-A-Penny, as they cannot properly service the product. When I really needed them to come through for me they failed. They showed up after our children and grandchildren went back to Wisconsin. I would also not recommend any Pentair product, as they also would not do anything to replace an obvious lemon pool heater. Buy any other product than Pentair.

In February 2017 I purchased a Pentair Master Temp 250,000 BTU pool heater. It seemed to work well until March 2019. After five service calls under warranty we thought the problem was fixed.
We returned from Wisconsin in November 2020 (left early in spring due to Covid) and realized the problem was still there. However, now the heater is out of warranty. Pinch-A-Penney charged me $321.00 for the repair. Adding insult to injury they refused next day service as they said there are other people with service calls ahead of me. My grandchildren are in town for only a few days for the Thanksgiving holiday. They spend all day in the pool, however, no heater-no pool.
I would also not recommend any Pentair product, as they also would not do anything to replace an obvious lemon pool heater. Buy any other product than Pentair.

Pinch a Penny - Parrish, FL
Price gouging is more like it. Invoiced more than $250 higher than what what was quoted. When called out on the bait and switch, was told the best they could do was $40 off - owner wouldn't even talk with me; had an hourly work deliver the message. Won't use them again. Get everything in writing.

Pinch a penny store # 11 Bradenton Florida We recently had a new pump installed while we were out of town . When we returned three weeks later we noticed two of the jets not working . I emailed Jason And he sent someone out twice and repaired the problem . He did not feel it was caused by the new pump but nevertheless he took care of the issue . I would like to thank Jason for his professional manner in which he handled this matter .

Regularly shop Dixie Hwy. store in Ft. Lauderdale. These guys are honest, patient and very friendly. I know they are a franchise (as most/all stores are), so if you're in the area, shop this one. They have hundreds of regular customers but somehow ALWAYS remember you when you walk in the door. No hesitation to tell you if a product isn't great, and no questions about returns. Truly a model for great service!

After a frustrating time to find someone who wasn't going to gouge me
to death I picked this company. I also support my city by staying with locals.
They came and installed my pool pump in a timely manner. Made sure
everything was working and very knowlegable. My best experience ever.
Thanks to all.
V. Sample